Location/place: BORIVLI WESI,MUMBAI 400091

Name of company/service: DHL

DEAR SIR,
WITH REFERENCE TO THE ABOVE I AM FURNISHING THE DETAILS ABOUT ME AND MY PROBLEMS AS UNDER.

MY DETAILS.
—————-

RAJKUMAR.T.S,
17 OM SHANTHI SOCIETY,JAIRAJ NAGAR,
BORIVLI WEST,MUMBAI 400091.
TEL-022 28333449/9892852476.
EMAIL [email protected].

OPPOSITE PARTY DETAILS.
———————————-

DHL CORPORATE OFFICE,7TH AND 8TH FLOOR,HDIL TOWER,
A K MARG,BANDRA EAST ,MUMBAI 400051.

TEL no 022 6678900/66789001/30300345.
CONTACT PERSON.MS MAMTA KUDTARKAR
DIR NO 022 66789328
EMAIL [email protected]

SUBJECT MATTER MATERIAL SENT TO JIZAN IN SAUDI ARABIA UNDER THEIR AIRWAY BILL NO=9577624490 DTD 28/05/2012
=================================================================================

MY SON MR RITWIK RAJKUMAR IS WORKING AS A CONSULTANT FOR SOUTH STEEL AT JIZAN IN SAUDI ARABIA. AND HE LEFT INDIA ON 20/5/2012.WHILE IN INDIA HE WAS ON MEDICATION AND WAS UNDER THE TRATMENT OF DR KISHORE KUMAR SHETTY .HE WAS TAKING A TABLET CALLED LEVIPIL 250 AND DOCTOR ADVISED HIM TO TAKE 2 TABLETS PER DAY FOR ONE YEAR.WHEN HE LEFT INDIA HE CARRIED TWO STRIPS OF LEVIIL 250 ALONG WITH A PRESCRIPTION FROM DOCTOR ANTICIPATING THAT THE SAID TABLET WILL BE AVAILABEL IN SAUDI ARABIA.

LATER HE INFORMED THAT THE LEVIPIL 250 IS NOT AVAILABLE IN SAUDI ARABIA AND ASKED ME TO SEND THE SAME THROUGH COURIER.

AROUND 25/5/2012 I CALLED UP DHLS TOLL FREE NO AND ASKED FOR THE MODALITIES FOR SENDING THE MEDIICINES TO SAUDIARABIA.THEY INFORMED THAT THEY CAN CARRY THE MEDICINES AND ASKED TO KEEP THE FOLLOWING DOCUMENTS .
A)DOCTORS PRESCRIPTION N ORIGINAL.

B)PURCHASE BILL .
C)SELF DECLARATION.

ACCORDINGLY I PURCHASED ABOUT 73 STRIPS OF LEVIPIL 250 TABLETS FOR HIS ONE YEARS CONSUMPTION AND CALLED UP DHL ON 28/5/2012.
GIVEN BELOW IS COPY TEXT MESSAGE RECEIVED FRO THEM ON 28/5/2012.

+447892010100

YOUR PICK UP HAS BEEN ARRANGED BETWEEN 5 TO 7 P M .YOUR PICK UP REFERENCE NO IS 77838.YOUR PAPER WORK IS 2 INVOICE COPY,1 DOCTOR PRESCRIPTION1 MEDICAL BILL.BE PREPERE YOUR PAPER WORK BRFORE PICK UP.KINDLY REFER THE ATTACHMENT OF INVOICE

AT THE PRESCRIBED TIME THEIR PICK UP MAN CAME TO MY HOUSE AND COLLECTED THE PARCEL ALONG WITH THEIR COURIER CHAGES ABOUT RS 3300/ IN CASH.

FEW DAYS AFTER THE PARCEL REACHES RIYADH THEY SENT ME AN EMAIL THAT THE CONSIGNEE HAD TO PRODUCE A CERTIFICATE FROM THE SAUDI AUTHORITIES WITHOUT WHICH THEY WILL NOT BE ABLE TO DELEIVER THE CONSIGNMENT.IF THEY HAD INFORMED ABOUT THIS BEFORE PICKNG UP THE CONSIGNMENT I WOULD NOT HAVE TO INCUR THE COST OF MEDICINES AND COURIER AND OTHER CHARGES. FINALLY AFTER ABOUT 20 DAYS THEY SEND BACK THE PARCEL BACK TO ME WHICH I DID NOT ACCEPT BECAUSE THE PARCEL CONTAINS MEDICINES AND IS OF NO USE TO ME .

I FEEL BETRAYED THE WAY THEY HANDLEDTHE SITUATION AND BECAUSE OF THE IGNORANCE ON THEIR PART I HAD TO SUFFER FINANCIALLY AND MENTALLY FOR NO FAULT OF MINE AND WANTS DHL TO BE COMPENSATED.

PLEAS E LET ME HAVE YOUR COMMENTS/ADVISE SO THAT I CAN PROCEED CCORDINGLY.

THANKS ,
RAJKUMAR.T.S

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Comments

One response to “DHL”

  1. K.C.RAVINDRAN Avatar
    K.C.RAVINDRAN

    Dear Sir,

    Today I recieved one parcel from France (AWB:040509 000 700424, M/s. Roachling Permali. With respect to to this I need to get consignment of 54kilogramms. Regarding that, I mean when I will get it. If you don’t mind please inform by return.

    Awaiting your quick response…

    Yours K.C.Ravindran

    DHL Connect no : 7475128290

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