Denial of the right to port mobile number

Jul 28, 2014

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For the past few days have been trying to get the UPC code from Reliance. This is required for me to port to another network.Every time i send the message in the given format – PORTmy ten digit mobile number to 1900, I get a revert – Invalid UPC SMS format, please check and send again.

Have visited the Reliance Mobile store where the CCE advised me to call their complaint number 198. The 1st time i had called this no. the call centre executive misguided me and told me to just send PORT to 1900. As expected it did not hel resolve the issue. I called again and was told that after this call when you send the message you will receive a UPC code. The reason was not very clear as he said there was some technical issue.

The least that Reliance can do is give me my right to number portability and ensure that the entire number porting process goes through in a smooth manner. This starts with the 1st basic step i.e. of providing the UPC code.

Comments

6 responses to “Denial of the right to port mobile number”

RCOMcare

July 29, 2014

Dear Customer,

Kindly submit your details at this link: http://bit.ly/1cmd6ds Our representative will get in touch with you shortly.

Regards,
Reliance Communications
Vivin

July 29, 2014

Hi Rcom Care,
The link you have provided is not working. Whatever details you need have already been provided here. A simple request – please do not worsen a customer experience that is already going bad.
RCOMCare

July 30, 2014

Dear Customer,

Kindly login through desktop in order to fill in the details. If still you face problem request you to inbox your contact details on our facebook page https://www.facebook.com/RelianceMobile?ref=hl

Regards,
Reliance Communications
Vivin Wason

July 31, 2014

Have done the same. Would expect a quick revert from your team.

Regards,
Vivin
Vivin

July 31, 2014

Rcom Care,
Why do I get a feeling that this is being dealt with in a highly casual manner? Would be great if the follow through can be a bit more expeditious.

Regards,
Vivin
Vivin

August 4, 2014

Looks like it was a complete waste to reach out to this forum and express my grievance. I would have rather thrown the Reliance SIM away and changed my number. Would have saved me the disappointment. For a company that is hardly left with any ethics whatsoever, was always going to act just like you did. Though, as a responsible citizen yhe least I can do is spread the word around – Reliance mobile is one of the worst services company in India – and save others from falling into your trap.

Denial of the right to port mobile number

Comments

6 responses to “Denial of the right to port mobile number”

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