Delay in money refund

Aug 30, 2014

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Respected sir,
I have ordered and paid amount of Rs 2399/- for canon printer Mg-2570 (PaisaPayid : – 36880369943)online from eBay website on date 23-07-2014.I got notification that product will be reached to me till 02 august 2014.But, it was not received.Then, i also made contact with seller as well as eBay customer service centre, they assured that i will receive product till 07 august 2014,but again product is not reached to me.Again i made contact with eBay customer care service, they replied that ” you will get update messasge within 5 days”.But no action is taken by eBay team.After going through so much problems, finally i claimed for money refund on Date:- 16 Aug 2014 (claim id : – 609491).
But no action or not any update is delivered to me till today.
I have made contact with eBay team abot 5-6 times, But they didn’t take any action.And money is not refunded till today.
I face following problems due to this issue : –

1. I am student so i m facing money shortage.
2. mental hrassment
3. mobile bill (in calling seller as well as bluedart courier).

so, i request you to please take action and solve my problem as soon as possible.For this i shall be always obiliged to you.

Thanks & regards
RAJNISH RAJ

Comments

4 responses to “Delay in money refund”

eBay India

September 1, 2014

Dear Rajnish, We have taken a note of your details and will get back to you with a resolution at the earliest.
Canon India

September 1, 2014

Dear Rajnish,
We sincerely regret the inconvenience caused to you. We are unaware if the product was bought by our authorized dealer. Please check http://www.canon.co.in/business/web/salesnet … to confirm if the dealer is an authorized one. If yes, please call us at 1800 180 3366 or at 390 10 101 (Prefix your city code while dialing from mobile phone) and register a complaint.
Regards,
Canon India
eBay India

September 3, 2014

Dear Rajnish, Thank you for sharing your concern with us.
We are checking with the team regarding this issue. Kindly allow us some time, will update you soon on the same.
eBay India

October 4, 2014

Dear Rajnish, Thank you for sharing your concern with us.
We would like to inform you that the refund is done from our end on 19-Sep-14 and it takes 6-8 working days for the bank to reflect in your account. The refund amount is reversed to your original mode of payment. So, we request you to please check with the same.
We are also providing you with the refund details :-

Reference no. : MUBI3424970699
Amount: 2399

We request you, kindly check with the bank with the help of above details mentioned.
However, if the amount is still not reflecting in your bank , then kindly send us your bank statement from the date of transaction till date on [email protected]. Our team will co-ordinate with the bank regarding the same and update you via email.
For any assistance or information related to eBay you may contact us on our toll free no – 18002093229.

Delay in money refund

Comments

4 responses to “Delay in money refund”

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