Defective spectacles from Lawrence & Mayo

Location/place: Hyderabad

Name of company/service: Lawrence & Mayo

I purchased spectacles from Lawrence & Mayo, Hydernagar branch, Hyderabad. The cost of the spectacles with the lenses was Rs. 6200. The lenses kept coming out. I gave it for repair to the same branch who in turn sent it to the workshop. It was returned with the wrong lenses. The second time it was sent for repair, it was not done properly and the lens got removed yet another time. Now the company admits that the frame is defective and it has been sent to Mumbai.
I have paid several visits to the store and each time I receive an excuse from the salesmen. I also have had to wear my old spectacles which have caused me considerable discomfort. I demand that some compensation be given for the same and the money for the frame be refunded.


Comments

One response to “Defective spectacles from Lawrence & Mayo”

  1. shripad patkar Avatar
    shripad patkar

    Hi,

    Same trouble here also !! I got a spectacle made from L&M shop in Thane around a couple of months back. The sad part is within 3-weeks the right lenses got chipped off at the edge, store has taken a note and also provided me new pair of lenses.

    However again in couple of days left lenses got chipped off. Hence to compensate now store has asked me to accommodate with any available frame in which these broken lenses can fit in, so in short this is an adjustment from customer end.

    The question is after spending almost 11000Rs why am facing all such troubles, is the quality of lenses from L&M is so cheap which is not acceptable for a reputed brand like L&M. The store manage is Mr. Dinesh [9819233783] & store is located in ghantali, thane[west].

Leave a Reply

Your email address will not be published. Required fields are marked *