Defective Ford Ecosport delivered

Location/place: Pune

Name of company/service: Ford India

Please find below the conversation with FORD.

Hi Mr MD,

I am writing this with utter disappointment that my complain # 800038556 is still unresolved. My car’s washer motor is again giving problem.

This is the 4th time i have encountered this issue. Please find below the issue history.

1st occurrence – 24th July 2013
I went to take the delivery of my new brand EcoSport, but while checking the for all said features i found that the washer motor is not working. I reported the issue and the issue was fixed(replaced the fuse).

2nd occurrence – 25th July 2013
The very next morning i found that the washer motor is again not working. I reported the issue and the issue was fixed(replaced the fuse).

3rd occurrence – 26th July 2013
The very next morning i found that the washer motor is again not working. I reported the issue with ford motor ([email protected] complain # 800038556) and the issue was fixed(replaced the washer motor – stating that the washer motor is defective).

4th occurrence – 14th Aug 2013
In the evening i found that the washer motor is again not working. I reported the issue and the issue was fixed(replaced the fuse).

Please let me know how many times do i have to bear the issue.
Request you to please address my below set of complains.

1. Resolve the issue (washer motor/fuse not working )
2. Compensation for my Mental and Physical strain i am facing due to FORD’s defective vehicle.

I hope to receive resolution for both my issues addressed above.

Further, if you cannot resolve the issue this time i have to go to consumer court.

Thanks
Alankar

On Tue, Jul 30, 2013 at 3:32 PM, Alankar Gothwal wrote:
This is fraud….

I have been delivered a defective vehicle and you are not accepting the same.

On Jul 30, 2013 3:14 PM, “President’s desk, From (.)” wrote:
Dear Mr. Alankar Gothwal,

This mail is in continuation to our earlier correspondence and telecom discussion that we had with your good self-regarding your vehicle bearing VIN number MAJAXXMRKADB18976.

We are given to understand by our team that the said vehicle was thoroughly diagnosed in depth by our subject matter expert and they had replaced wiper motor part under warranty to resolve the concern observed. We also understand that the said vehicle is ready for delivery post completion of the required works. We kindly request you to take a joint road test along with our dealership team prior to delivery to ensure you are satisfied with the performance of the same. We are confident that the feedback of yours would be positive.

We also would like to inform you that a car comprises of several thousands of parts which are assembled and built as a unit ,though the individual components are quality tested and certified there may be issues which emanate during the running/usage of the vehicle. To ensure that the customers are not burdened with such issues the manufacturers have provided a warranty(for a certain period) on the product as a whole under conditions as laid out in the respective owner’s manual. We also understand necessary works were performed as per our warranty policy to ensure the said vehicle is absolutely road worthy & performing normal.

Thanks and Regards

Meena Aravind

Manager – Customer Relations

Ford India Private Limited

Toll Free lines 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital.

From: Alankar Gothwal [mailto:[email protected]]
Sent: Tuesday, July 30, 2013 2:57 PM
To: President’s desk, From (.)
Subject: Re: Reply from Ford India – 800038556

Lets see …

On Jul 30, 2013 2:22 PM, “President’s desk, From (.)” wrote:

Dear Mr. Alankar Gothwal,

This mail is in continuation to our earlier correspondence and telecom discussion that we had with your good self regarding your vehicle bearing VIN number MAJAXXMRKADB18976.

At the outset, we deeply regret for the inconvenience caused to you. We wish to assure you that we value your patronage for Ford India and appreciate the time you have taken to write to us.

We are given to understand by our team that the said vehicle was thoroughly diagnosed in detail in coordination with our technical support team by looking in to miniscule of details as well to provide a robust solution for the concern raised. We/ our dealership would get back to you on completion of the required inspection/works at the earliest.

Trust your understanding with us in this regard.

Thanks and Regards

Meena Aravind

Manager – Customer Relations

Ford India Private Limited

Toll Free lines 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital.

From: Alankar Gothwal [mailto:[email protected]]
Sent: Tuesday, July 30, 2013 11:19 AM
To: President’s desk, From (.)
Cc: Mulally, Alan (A.R.); Ford, William Clay (W.C.)
Subject: Re: Reply from Ford India – 800038556

Hi,

I hope (fingures crossed) this is tha last time i am writing to ford for my complain.

As i have already mentioned the defect is encountered first at the time of delivery so i want ford –

1. To accept it as a manufacturing defect.

2. Assurance for no more manufacturing defects and if occoured i want the vechile replaced.

Thanks
Alankar
8600700346
9049458017

On Jul 29, 2013 2:15 PM, “President’s desk, From (.)” wrote:

Dear Mr. Alankar Gothwal,

Thank you for contacting Ford India. We are in receipt of your mail addressed to our Managing Director.

We appreciate the time you have taken to write to us regarding your vehicle complaint no 800038556. We have noted down the contents of your mail and we are aware that you had also contacted our customer relations department. We have already taken up the issue with the Dealership concerned as well as Regional Service Manager.

We would revert back to you after we receive relevant information and updates from our Dealership or Regional Service Manager.

Please do not hesitate to call us or mail us for any further assistance, we would be pleased to be of service to you.

Assuring you of our best services and continuous support at all times.

Thanks & Regards

Ramya

FIL – President’s Desk

Toll Free no 1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital

From: Alankar Gothwal [mailto:[email protected]]
Sent: Monday, July 29, 2013 1:12 PM
To: President’s desk, From (.)
Cc: Ford, William Clay (W.C.); Mulally, Alan (A.R.); Customer, Care (.)
Subject: Fwd: Reply from Ford India – 800038556

> Hello MrMD,
>
> With reference to complain # 800038556.
>
> This is the 3rd time i have encountered

Hello MrMD,

With reference to complain # 800038556.

This is the 3rd time i have encountered this fuse issue since just 3 days of delivery.

If not resolved properly this time please take your vehile back due to this unrepairable defect and give me my money back or i’ll have to approach the cobsumer court.

Thanks
Alankar

———- Forwarded message ———-
From: “Customer, Care (.)”
Date: Jul 27, 2013 11:04 AM
Subject: Reply from Ford India – 800038556
To: “Alankar Gothwal”

Dear Mr. Alankar Gothwal,

Thank you for contacting Ford India.

We appreciate the time you have taken to write to us regarding your vehicle bearing the VIN number MAJAXXMRKADB18976. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert to you after we receive relevant information from our dealership. Your concern number is 800038556

Assuring you of our best services and continuous support at all times.

Thanks and Regard,

Rajesh R,

FIL – Customer Relations,

1800-425-2500 BSNL/MTNL 6000-2500 Add STD code of your state capital

From: Alankar Gothwal [mailto:[email protected]]
Sent: 27 July 2013 08:46
To: Customer, Care (.)
Subject: Defective ecosport fusebox delivered

Hi

I have been delivered a defective fusebox for ecosport trendline diesel vehicle on 24th july 2014.

Defect – wiper water spray pump fuse is tripping again again since pre delivery.

Request you to please resolve the issue before i escalate in media.

Vehiche Details : –
Engine no – MAJAXXMRKADB18976
Chesis no – MAJAXXMRKADB18976
Dealer Details : –
Talera ford,
Near Bhakti Shakti Chowk
Pimpri-Chinchwad
Pune

Thanks
Alankar
8600700346
9049458017


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