Online Consumer Forums and Consumer Complaints Site

deducting my balance

—

by

AdminPost
in ,

Location/place: lucknow

Name of company/service: airtel

My name is shailesh gaur .My mobile no. 9005110195 . I am using airtel. Time 10:21pm. Date 4th April 2013. Currently while I was surfing net I received a message saying “ Thanks for downloading Val_Game_01 from Airtel. You have been charged Rs 99.0.” and after few seconds I received message saying “ Thanks for downloading Val_Ent_02 from Airtel. You have been charged Rs 99.0.”.I was shocked as I never download any game
Or app. Immidiatly cheaked my balance it was 267-99-99 =69…I called costumer care and as usual they kept my call on hold for 1hr and then it was disconnected . I want my money back .if u keep on frauding people and deducting their balance for no reason ur company will be in a big trouble. This is not a new thing it happens to all airtel users .please refund me my money as soon as possible.

Comments

3 responses to “deducting my balance”

  1. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Gaur,

    This is to inform you that your concern listed on 03 Apr 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at [email protected].

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  2. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Gaur,

    This is to inform you that your concern listed 03 Apr 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

  3. Airtel Presence Avatar
    Airtel Presence

    Namaste Mr. Gaur,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [email protected].

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    [email protected]

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

    Twitter – http://www.twitter.com/airtel_presence
    Facebook – http://www.facebook.com/bhartiairtelltd
    Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Leave a Reply

Your email address will not be published. Required fields are marked *