Complaint Letter

Location/place: Kolkata

Name of company/service: B.S.N.L

Dear Sir/Madam,
We would like to draw your kind attention that my land line telephone no. is 033-2518-9098, of Rekha Rani Dey, Doharia, Ganganagar, Kolkata-700132. my land phone was dead as on 30/06/2012, so, i complain this online docket system on 02/07/2012 the docket no is 11484732392, but no response from BSNL customer care , further i 2nd time complain launch on 04/07/2012 the new docket no is 11489832009 but again no response from BSNL customer care, again I 3rd time complain launch on 06/07/2012 and further new docket no. is 11493524162 but as well as no response from BSNL customer care, now further I 4th time complain launch on 08/07/2012and further new docket no. is 11495158226 but as well as further no response from BSNL customer care. now further I 5th time complain launch on 12/07/2012 and further new docket no. is 11502635516 but as well as further no response from BSNL customer care, now further I 6th time complain launch on 18/07/2012 and further new docket no. is 115010807833 but as well as further no response from BSNL customer care, now further I 7th time complain launch on 23/07/2012 and further new docket no. is 11521368244 but as well as further no response from BSNL customer care what is the problem of BSNL customer care? I complain to West Bengal State Public Grievance and the registration no. is GOVWB/E/2012/00449 DT: 28/07/2012 AGAIN, I COMPALIN CENTRAL Public Grievance as on 10/08/2012 and the registration no is DOTEL/E/2012/14929. The Central Public Grievance forward this complain to Bidhan nagar BSNL Office as on 13/08/2012 but on that day i.e. 16.08.2012 no action taken for this problem. No reply from DumDum BSNL office . The Officer DGM Mr. Ajit Basak no communication and no reply for the problem, your mobile no is 9432001300, He asking to pay some tips to Lineman.More Than One and Half Month my Telephone was Dead. my land line bill payment is up-to-date and take necessary action against this complain. my mobile no. is 9874227963.
In this connection that request to you kindly solve this problem and grant my efforts & obliged.

Thanking You,
Yours Faithfully,
Prasenjit Dey
Behalf of Rekha Rani Dey


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