Location/place: New Delhi
Name of company/service: Tata Photon Plus / Internet Service
Dear Sir,
Kindly resolve the issue, i really dont know what language they understand , they have been harassing me since last month , i used their photon service for only 15 days started in july , and intimated them in advance , i not even used their service for 1 month and in just 15 days usage of their service , i intimated them to disconnect the tata photon plus internet service to avoid extra billing as i have moving to dubai on 1st of august 2012 .Kindly do the needfull and make them understand how disturbed i am today in dubai just due to them as i come to know that again a NEW BILL IS GENERATED AND RECIEVED AT MY HOME.
Thanking you !
Regards
Charanjeet Singh
+971529492011
+971504207735
Dubai(UAE)
FW: FW: FW: Compaint againt Poor Service from Tata Photon
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FROM:
• Appellateauthority Delhi
TO:
• [email protected]
Message flagged
Tuesday, August 28, 2012 5:07 PM
Dear Mr. Singh,
Thank You for surfing with Tata Photon!
This is with reference to your e-mail dated August 27, 2012 regarding TATA Photon number 9212659660.
With reference to your appended mail, we would like to apprise that request for cancellation of your aforesaid photon (activated under account number 915051542) has been registered vide reference number 324036579. The number shall be disconnected in 15 days from registration of cancellation request.
Assuring you of our best of services at all times,
Yours sincerely,
Prabhat Kumar
Appellate Authority-Secretary
Tata TeleServices Ltd.
From: Charanjeet Singh [mailto:[email protected]]
Sent: Monday, August 27, 2012 6:34 PM
To: Customer Care Delhi
Cc: Appellateauthority Delhi
Subject: Fw: FW: FW: Compaint againt Poor Service from Tata Photon
Awaiting again for your reply ??
—– Forwarded Message —–
From: Charanjeet Singh
To: Appellateauthority Delhi
Cc: [email protected]; [email protected]
Sent: Saturday, August 25, 2012 9:53 PM
Subject: Re: FW: FW: Compaint againt Poor Service from Tata Photon
Dear Sir/madam,
I am working in Dubai and i left India already and i mentioned the same matter many times in my earlier mails to disconnect my TATA PHOTON number whatever is working with you at the moment since no one is using , i just used you photon service for 15 days after getting new connections and on the same day i sent mail to you to disconnect it permanently to avoid unnecessary next month bill.
The bill which is generated already i will clear the same , and now i want permanent disconnnection without any bill generation for the next month.
Again clarifying to you , i used your service for 15 days only and i recieved you bill already at my residence , furthur i do not wish you to generate again any bill for the next month .
Kindly confirm.
Regards
Charanjeet Singh
+971504207735
Dubai(UAE)
On Sat, Aug 25, 2012 at 5:10 PM, Appellateauthority Delhi wrote:
Dear Mr. Singh,
Thank You for surfing with Tata Photon!
This is with reference to your e-mail dated August 23, 2012 regarding TATA Photon numbers.
With reference to your appended mail we tried calling on 9582163123 but unable to get clarity on concern.
We would like to apprise that previously Tata Photon number 9212592991 (account number 910135760) was activated on your photon device having MEID number HA000002E04EE40 which has already been disconnected w.e.f. 10-JUN-2012. Also the account does not have any payable outstanding.
Further, again a new photon number 9212659660 (account number 915051542) has been activated w.e.f. 22-JUL-2012 on the same MEID number (HA000002E04EE40) provided by you. Also the photon number 9212659660 is having usage of 15880 MB which are reflecting in invoice number 1283507120.
We request you to check and write back to us in case disconnection of photon number 9212659660 (account number 915051542) is required.
Assuring you of our best of services at all times,
Yours sincerely,
Prabhat Kumar
Appellate Authority-Secretary
Tata TeleServices Ltd.
From: Charanjeet Singh [mailto:[email protected]]
Sent: Thursday, August 23, 2012 7:13 PM
To: Appellateauthority Delhi
Cc: Customer Care Delhi; [email protected]
Subject: Re: FW: Compaint againt Poor Service from Tata Photon
I hope you have understood the problem mentioned and already disconnected for my Any TATA PHOTON number i availed from you, is deactivated by your concerned division.
Awaiting for your response!
On Sat, Aug 18, 2012 at 5:13 PM, Appellateauthority Delhi wrote:
Dear Mr. Singh,
Thank You for surfing with Tata Photon!
This is with reference to your e-mail dated August 17, 2012 regarding TATA Photon numbers.
With reference to your appended mail, we would like to inform you that service of Tata Photon number 9212592991 (account number 910135760, MEID number HA000002E04EE40) has already been disconnected w.e.f. 10-JUN-2012. Also the account does not have any payable outstanding.
Further, we would like to inform you that photon number 9212659660 (account number 915051542) has been activated w.e.f. 22-JUL-2012 on the same MEID number (HA000002E04EE40) provided by you. Also the photon is working properly as usage of 15880 MB are reflecting in invoice number 1283507120.
We request you to check and write back to us in case of any discrepancy. Please provide the confirmation mail in case disconnection of photon number 9212659660 is required.
Assuring you of our best of services at all times,
Yours sincerely,
Prabhat Kumar
Appellate Authority-Secretary
Tata TeleServices Ltd.
From: Charanjeet Singh [mailto:[email protected]]
Sent: Friday, August 17, 2012 12:55 PM
To: Customer Care Delhi; [email protected]
Subject: Compaint againt Poor Service from Tata Photon
Details of my Tata photon number is Attached for your kind reference.
Dear Sir,
I have taken post paid connection for a short duration of one month at my backhome in New Delhi for my vacational duration,Since i am working in dubai and i used your service for not more than 15 days , i send a prior intimation to your [email protected] & [email protected] to avoid unnecessary billing for next month , proven futile,showing clearly how you handle customer queries & compaints.
You are wise enough to count the number of days i am appealing even today to send me an acknowlegement ,confirming my photon disconnection via email atleast , as i am now working in dubai . I did not get a single response from them.
Should i proceed to Consumer Court , as i made a mistake of opting your services which are too poor to reply back to customer eithter YES / NO for my email in case of deactivating the account.
Kindly take necessary action and an added Apology letter from your end for my future reference.
Else i have no other option proceed legally.
Regards
Charanjeet Singh
+971529492011
Dubai- UAE
From: Charanjeet Singh
To: “[email protected]”
Cc: “[email protected]”
Sent: Friday, August 10, 2012 6:09 PM
Subject: Fw: FOR DISCONNECTION OF MY TATA PHOTON NUMBER
No response yet . i need to disconnect my tata photon number on urgent basis ….
—– Forwarded Message —–
From: Charanjeet Singh
To: “[email protected]”
Cc: “[email protected]”
Sent: Monday, August 6, 2012 3:45 PM
Subject: Fw: FOR DISCONNECTION OF MY TATA PHOTON NUMBER
NO RESPONSE YET ! Should i send some one to meet you in person.???
—– Forwarded Message —–
From: Charanjeet Singh
To: “[email protected]”
Cc: “Customers@ Tata Photon Plus”
Sent: Thursday, August 2, 2012 3:33 PM
Subject: Fw: FOR DISCONNECTION OF MY TATA PHOTON NUMBER
Dear Sir/Madam
I have attached the last bill before my reconnection showing my old number , kindly find the new number with the help of MEID NUMBER mentioned below.
—– Forwarded Message —–
From: Charanjeet Singh
To: “[email protected]”
Cc: “Customers@ Tata Photon Plus”
Sent: Thursday, August 2, 2012 12:16 PM
Subject: FOR DISCONNECTION OF MY TATA PHOTON NUMBER
Mr.CHARANJEET SINH
C/O BHAJAN SINGH
PLOT NO-32 NAVYUG BLOCK
VISHNU GARDEN, NEW DELHI, NEAR VANDANA
MODEL SCHOOL NEW DELHI
NEW DELHI – 110018
ACCOUNT NO : 910135760 BS NO : 4
OLD TATA PHOTON NO : 09212592991 since i did not got my new connection bill yet so i could not get new photon no: MEID MENTIONED BELOW.
TARIFF PLAN : PhotonPlus 10GB +1GB Free
Dear Sir.
This is to request you to fully disconnect and close my TATA PHOTON OLD NO : 09212592991 ON URGENT BASIS , i dont know the new Tata Photon no at the moment since i am in Dubai.As i have already left the country and nobody is using TATA PHOTON SERVICE in my home at the moment.
I have dongle for which i am undermentioning the MEID no: for your kind reference.
MEID : A000002E04EE40
Model-EC156
HSIA USB Stick
FCC ID : QISEC156
pESN: 80C8640F
S/N: A4G9MB1152618591
I will pay the current bill for this month.Thats why i am intimating 10-15 days Prior to my package .
In order to avoid and miscommunication , i am writing you in advance ,to avoid any late fees or any other charge for the Next month Rental.
Kindly do the needfull asap.
In case of any query , you can call at my home : 919582163123 (sister )or reply me directly by mail .
Kindly do send me the acknowledgement Mail from your end which i would be awaiting ..
Thaning you
Best Regards
Charanjeet Singh
+971504207735 (UAE)
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