Beware of Flipkart

Location/place: Chennai

Name of company/service: Flipkart

I have experienced the worst customer service from Flipkart. On 16th June I have placed order OD30616020942 for Lava Wi Fi 3G router worht of Rs 1593. The product was delivered to me on 17th evening, I tried connecting my Airtel 3G dongle to the router but it didn’t work. I called Lava service center for taking advise on wi fi setting on my ipad/laptop. They have given some instruction which didn’t work and I was told by service person to reach out to the Lava customer care in Chennai for better assistance. On 21st I traveled to Visakhapatnam(VSKP), I went to Lava customer care in VSKP for assistance on 22nd evening. They have taken the device and asked me to come on Monday evening since they need atleast 1 day to check the device. On Monday 24th I went to Customer care and they confirmed me that there is a defect in the product which needs to returned. I immediately called Flipkart customer care and complained about the delivery of defective product, the customer care executive assured me for replacing the product. I’ve mentioned that I was in VSKP, however he said he can redirect the new product shipment to VSKP address and also the person from Flipkart would come to for pick up the old product.I was happy for this service and on 25th June I checked a mail confirmation from Flipkart which stated the delivery and pick up address as Chennai instead of VSKP. I called the Flipkart customer support and I was told to send mail request for the address update, i sent mail and also got return confirmation that the address update is acknowledged. On 26th June, person from Flipkart had taken the old product from me and he said the new product would be delivered latest by Friday. I checked the online tracking system on the product shipment and to my shock the new product shipment was on the way to Chennai. I called Flipkart care on 27th June and spoke to executive named Priyanka, she apologised for the trouble and she assured me that the product will be delivered with in 48hr time from 27th June and I she also provided the call reference # 130627008062. As soon as the call got over I got a sms from courier that the product delivery would happen by end of the day. Initially I ignored the request and later at 4pm the courier person called me for the address for delivery, I again called the customer care for why the update is not communicated to the courier service. The customer care executive told me not to worry and they would take care of the redirecting the shipment to VSKP as promised earlier. On 28th Friday I checked the status which mentioned as the product delivery didn’t happen since customer unavailable and redirected to Bangalore. I called the customer care again at night 9pm to find out what is happening on this, again I got a false promise that the product will be sent to VSKP latest by Monday evening. As usual the false promises, apologies and extra time request have been told by the person.
I waited till Monday and the product was not delivered and evening I called again the same useless customer care and I was told to wait for another 48 hours time for the delivery. I spoke to a supervisor called Vikas Rana and he gave assurance that the product would be sent to my initial address (Chennai) with in 48hrs and he said he would personally follow up on the delivery. On 2nd July Morning he called me and said that he initiated a new shipment from Delhi which will reach by end of Wednesday, I agreed to the same. I checked the shipment tracking online and the latest status is “in transit to Chennai”, I have not received the product until Wednesday evening. On 4th July also the same update available online, I called the customer care and they are absolutely useless who do not know any information about the shipment. As usual I got all the vague promises and this time I was told to wait for another day to get the product.
My sincere request to all the people who are interested to do shopping with Flipkart to think as much as you can before taking risk. The customer care is useless and no one knows any information. They are the worst people to provide information.
I request concerned to take necessary action in this regard.
Thanks
Krishna Seshu.