This is with regards to the complaint raised by me in this forum against Airtel on 5th October 2016.
No resolution has been provided to this complaint till date. I have sent several emails to [email protected] explaing the above matter. Also, I have visited to Airtel office which is near Lalbagh road, in front of Shanti Nagar bus stand and discussed this matter with an Airtel executive named “Jacob”. He asked me to give a written complaint and also to share all those credit card statements of past 2 and half years which display the faulty transaction records made by Airtel. On the 17th October 2016, I handed over all the said documents along with a printout of the email confirmation related to cancellation of the datacard number 9945608004 (dated 13th June 2014). I was given the assurance that soon my money will be refunded into my account. But till date nothing has happened and surprisingly, Airtel still keeps presenting bills and claiming amount from my credit card account. The last bill which was presented by Airtel to my credit card account was on 14th Nov 2016 and an amount of Rs. 437 has got cleared from my account.
Still the person (Jacob the Airtel executive) keeps assuring me that the money will get refunded. I am tired of all these follow ups. I am thinking of taking it up legally.
Please contact me on 9945602367.
Regards,
Ananta
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